Refund Policy

At Internet Service Assist, we are committed to providing professional and reliable internet consultation services. Please read our Refund Policy carefully before purchasing any paid consultation or support service.

1. Independent Consultation Service

Internet Service Assist provides independent consultation and assistance related to internet services. We do not own, operate, or control any internet service provider and cannot guarantee provider-specific outcomes.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• You were charged incorrectly.
• You were charged more than once for the same service.
• The purchased consultation service was not provided due to an error on our part.
• A technical issue prevented us from delivering the agreed consultation.

All refund requests must be submitted within 7 days of the original payment date.

3. Non-Refundable Services

Refunds will not be issued for:

• Consultation services that have already been completed.
• Services where recommendations or assistance have already been provided.
• Changes in internet provider pricing or promotions.
• Internet service availability in your location.
• Installation delays caused by third-party providers.
• Technical issues caused by internet service providers.
• Customer decisions not to proceed after receiving consultation.
• Services affected by inaccurate information provided by the customer.

4. Third-Party Provider Charges

Internet Service Assist is not responsible for charges made by any internet service provider.

Any billing disputes regarding provider services, installations, equipment, or contracts must be addressed directly with the respective provider.

5. Cancellation

If you wish to cancel a scheduled consultation, please contact us before your appointment.

If the consultation has not yet started, we may offer:

• A full refund, or
• The option to reschedule your appointment.

6. Processing Refunds

Approved refunds will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Chargebacks

If you believe a payment was made in error, please contact us before initiating a chargeback with your financial institution.

We will make every reasonable effort to resolve payment issues promptly.

8. Service Satisfaction

Customer satisfaction is important to us. If you are dissatisfied with our consultation, please contact us so we can review your concerns and work toward a fair resolution.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

Internet Service Assist

🌐 Website: https://internetserviceassist.com

📧 Email: support@internetserviceassist.com

Disclaimer

Internet Service Assist is an independent consultation service and is not affiliated with, endorsed by, or sponsored by Verizon, Xfinity, Spectrum, AT&T, Cox, Frontier, or any other internet service provider. All trademarks, service marks, and company names are the property of their respective owners. Our role is limited to providing independent consultation and informational assistance.